If you purchased from LindtUSA.com, your order is packed to arrive in perfect condition. If you are not completely satisfied with the condition of your order upon arrival, please contact Lindt Customer Service via our Contact Us form, Chat, or call +1 877 MY LINDT (+1 877 695 4638) upon receipt. We will ask you to provide detailed information and photographs of any issue you may have experienced with your order. Our team will work to make it right. You must submit your request within fourteen (14) days of the date of original purchase from LindtUSA.com.
Lindt cannot be responsible for orders returned to us due to invalid addresses, or non-adherence to our shipping policies. For delivery and shipping policies and requirements, see our shipping page: https://www.lindtusa.com/shipping-policy-delivery-information
To view our full Returns and Guarantees Policy, please click here: https://www.lindtusa.com/returns